Getting copies of your information (SAR) (2024)

Latest updates - 17 April 2024

17 April 2024 -We've rewritten the general complaint letter or email template so it's specifically about SARs.

01 March 2024 -Guidance was rewritten and restructured to help people find the information they need.

17 January 2024 - We have added links to help people all over the UK access their healthcare information.

You have the right to ask an organisation if they're using or storing your personal information. You can also ask them for copies of your personal information.

This is called the right of access and is also known as making a subject access request, a SAR or a DSAR.

Anyone can make a SAR. You don’t need a solicitor or a lawyer.

Organisations usually have one month to respond to a SAR.

What should I include in a SAR?

We suggest you include the following information in a SAR:

  • a subject line or header that says "subject access request";
  • the date you’re making the request;
  • your name (and any other names where relevant, eg your name before you were married);
  • your email address, home address and phone number;
  • customer account numbers, NHS number, employee number, product number or similar information that can help identify you;
  • what personal information you want (be specific about the information you’re asking for, and where relevant say what information you don’t need);
  • details or dates that will help the organisation find the information you want;
  • the reason you want the information (you don't have to include this but it will help the organisation find what you need); and
  • how you would like to receive the information (eg electronically or printed and sent by post) and if you have any accessibility requirements (eg large fonts).

Can I ask for all the information the organisation holds about me?

Yes. You can ask for all the information an organisation holds about you. However, this doesn’t mean you will get all the information they have about you. An organisation can sometimes refuse to provide you with all or some of the information.

It might also mean you get a lot of information back that you don't need. Sometimes, the organisation is allowed to take longer to send it as well.

When asking for information, be as specific as possible. This may help you to get the fastest possible reply and more useful information back.

How do I send my subject access request?

The easiest ways to make a SAR include:

  • Online - many organisations let you submit SARs through their website. If you do this, you should take a screenshot of your request for your records before you press submit.
  • Email - use our SAR service to create and send an email request to an organisation or contact the organisation directly.

You can also make requests by post, over the phone or face to face. If you do this, make sure to keep records of when you made your request and who you spoke to, where relevant.

Tip: You can usually find suitable contact information for people who deal with SARs on an organisation’s privacy notice or on their website.

Can I make a SAR for someone else?

Yes. You can make a SAR for someone else if you can prove you have the person's permission to get the information for them.

When you submit a request for someone else, the organisation will ask for proof such as:

  • written permission from the person; or
  • a power of attorney document.

They don't have to give you the information you ask for if they are not happy you have permission to receive it.

If you are letting someone make a SAR for you, think – are you happy for that person to get some or all of your personal information?

They could gain access to information that you don’t want to share with them, such as your medical history.

Getting copies of your information (SAR) (2024)

FAQs

What should a SAR response include? ›

providing a copy of the information; and. communicating the response to the individual, including contacting the individual to inform them that you hold the requested information (even if you are not providing the information).

How long does it take to get a SAR response? ›

Organisations have one calendar month to respond to a SAR , starting from the day a SAR is submitted. If you receive a request on the last day of the month and the following month is shorter, a response must be made by the last day of the shorter month.

What happens if you don't respond to a SAR? ›

Can a court order be used to enforce a SAR? If you fail to comply with a SAR, the requester may apply for a court order requiring you to comply.

What can I ask for in a SAR? ›

You can ask for all the information an organisation holds about you. However, this doesn't mean you will get all the information they have about you. An organisation can sometimes refuse to provide you with all or some of the information. It might also mean you get a lot of information back that you don't need.

What are 5 essential elements of information in a SAR narrative? ›

An effective narrative will include an introductory paragraph that provides information on the financial institution filing the SARs, the subject(s) of the SAR, the account(s), the date range of the suspicious activity, the nature of the suspicious activity, and the total of the suspicious activity.

Can a SAR be rejected? ›

If an exemption applies, you can refuse to comply with a SAR (wholly or partly). Not all exemptions apply in the same way and you should look at each exemption carefully to see how it applies to a particular request. You can also refuse to comply with a SAR if it is: manifestly unfounded; or.

What triggers a SAR investigation? ›

Suspicious Activity Reports (SARs) are crucial documents filed by financial institutions to report potentially illicit activities. Triggers for filing SARs include unusual transactions, patterns, or behaviors that raise suspicions of money laundering, fraud, or terrorist financing.

How much does a SAR request cost? ›

How much does a subject access request cost? Normally, organisations can't charge for responding to your SAR. An organisation can charge a reasonable fee to cover their administrative costs if they think your request is 'manifestly unfounded or excessive'.

Does SAR include emails? ›

The right of access only applies to the individual's personal data contained in the email. This means you may need to disclose some or all of the email to comply with the SAR. Just because the contents of the email are about a business matter, this does not mean that it is not the individual's personal data.

What does a SAR request look like? ›

We suggest you include the following information in a SAR: a subject line or header that says "subject access request"; the date you're making the request; your name (and any other names where relevant, eg your name before you were married);

What happens if you don't report a data breach? ›

Failing to do so can result in heavy fines and penalties and an investigation by the Information Commissioner's Office (ICO).

What information should be included in a SAR report? ›

When a SAR is filed, five sections of information are required. First, reporters collect names, addresses, social security numbers, birth dates, driver licenses or passport numbers, occupations, and phone numbers of all parties involved.

What is included in a good SAR narrative? ›

We suggest that you divide the narrative into three sections: an introduction, a body, and a conclusion. a summary of the “red flags” and suspicious patterns of activity that initiated the SAR. (This information should be provided either in the introduction or conclusion of the narrative.)

What are the elements of a SAR? ›

Essential Elements of a SAR

Personal and financial details of the parties involved. A description of the suspicious activity. The date and amount of the transaction. A written narrative.

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