How To Claim on Your OSHC Policy (2024)

Direct billing medical network

The easiest way to manage your health claims is to choose a direct billing medical provider. This way, your claim will automatically be sent to us and we will pay the medical provider directly.

Non-direct billing medical network

You can either pay the full amount to the medical provider and use the tax invoice to submit a claim or you can request for us to pay the medical provider directly.

There are a number of simple ways to claim including:

Claim via Allianz MyHealth app

Use the Allianz MyHealth app to submit a claim, access and update your membership details including your e-membership card and access our 24-hour helpline.

  1. Download the appor login to the portal(If you have not done so already).
  2. Register for an account. Be sure to have your policy number ready.
  3. Select ‘Submit claim’.
  4. Upload photos of your invoices and receipts.

Email claim

  1. Download the

    claim form
  2. Print and complete the form
  3. Scan your completed form and any relevant attachments e.g. medical invoices (receipts)
  4. Email them to oshcclaims@allianzcare.com.au with your policy number in the email subject line.

Alternatively, you can post your claim and receipts to:

Allianz Care Australia OSHC

Locked Bag 3001

Toowong QLD 4066

What happens after you submit your claim?

Once we receive your claim, we will process it within 10 working days, provided we have all the information we need. Keep in mind that postage and bank clearance times may take several days.

If you have submitted a claim for treatment you have already paid for, you can choose to have your benefit paid by:

  • Electronic funds transfer – we will deposit money into your nominated Australian bank account
  • Cheque – we will send you a cheque to your Australian postal address

If you have not paid for the treatment, we can send the payment directly to your medical provider. Please make sure to indicate this on the claim form and make sure you submit your claim as soon as possible so we can pay the bill on time.

How To Claim on Your OSHC Policy (2024)

FAQs

How To Claim on Your OSHC Policy? ›

You'll receive your funds through the payment method you selected when you filed your claim. If for some reason the direct deposit or debit card payment fails to go through (this can happen if your account number is incorrect), you'll receive a check to the address we have on file for you.

How to claim oshc in Australia? ›

  1. MEDIBANK OSHC ONLINE. CLAIMING GUIDE.
  2. CLAIMING ONLINE.
  3. MAKING A CLAIM. ONLINE.
  4. ❑ Select the Provider or Doctor that gave you the service. You will need to use the surname and postcode. ❑ Tell us how much you paid for the service. Step 3 - Upload your receipts. ...
  5. UPDATE BANK. ACCOUNT DETAILS.

How to get oshc refund? ›

How to request an OSHC refund through your member account
  1. Log in to your member account.
  2. Select 'My Policy' then select 'Payments' from the drop-down menu.
  3. Select 'Request a refund'
  4. Complete the form – all fields are mandatory.
  5. Attach supporting documents. ...
  6. Tap 'submit' to finish.

How do I get reimbursed from Allianz? ›

You'll receive your funds through the payment method you selected when you filed your claim. If for some reason the direct deposit or debit card payment fails to go through (this can happen if your account number is incorrect), you'll receive a check to the address we have on file for you.

How to claim money from Allianz insurance? ›

How to make a claim
  1. Complete the claim form. Call 1300 362 108 or email us and one of our friendly specialists will discuss claim options with you and send you the relevant claim form to complete, sign, and return to us.
  2. Provide any requested information. ...
  3. We'll be in touch.

How does OSHC work in Australia? ›

You must have this health cover in place for the full duration of your student visa. This is a visa requirement. During your stay, OSHC will cover you and your family for visits to the doctor, some hospital treatment, ambulance cover and limited pharmaceutical medicines.

How do I get OSHC for Australia? ›

Where can I buy OSHC?
  1. ahm OSHC.
  2. Allianz Care Australia (Peoplecare)
  3. BUPA Australia.
  4. CBHS International Health.
  5. Medibank Private.
  6. NIB OSHC.

How do I get a refund from insurance? ›

Insurance refunds are typically issued through the same payment method you use to pay for your insurance. So, if you pay your premium with a check, you'll usually get an insurance refund check. Likewise, if you pay with a credit card, your refund will appear as a credit on your card balance.

Can I change my OSHC? ›

While you can switch OSHC funds at any time, you may incur a refund processing fee if you do so. You may be entitled to a refund on your OSHC if you paid in advance. There cannot be any gap between your previous policy and your new policy, so always ensure you have arranged your new OSHC in advance.

Can you cancel OSHC? ›

If you complete your course early or withdraw from your studies to return home, you can also cancel your OSHC.

How do I claim my reimbursem*nt? ›

Along with the claim form, the documents required for Mediclaim reimbursem*nt process are as follows: Discharge summary of the patient (original) Hospital bill, with a detailed break-up of the costs (original) Paid receipts (original) Lab and test reports Copies of invoices/ stickers/ barcodes in case of implants First ...

How do I file a claim with Allianz? ›

You can file a claim on the phone, by mail, online or using the TravelSmart app. Describe what happened, explain your losses, and upload supporting documentation, such as your travel itinerary and receipts. Then, choose how you want to receive payment for an approved claim.

Does Allianz give full refunds? ›

For a full refund of your premium, you must cancel within 15 days of your plan purchase (depending on your state of residence) and must not have filed a claim or departed on your trip. Premiums are non-refundable after this period.

How long do you have to file a claim with Allianz? ›

Allianz will likely reject your claim if you take too long to file. In most cases, you have only 90 days from the date of your loss to file a claim with the company.

How do I claim my insurance money? ›

Step-by-step procedure to file a claim
  1. Contact your insurer. The first step of claim process is to contact your insurer and intimate about the claim.
  2. Fill your claim form and attach the relevant documents.
  3. A surveyor conducts damage evaluation.
  4. Acceptance of your claim.
  5. Get the claim amount.

How to withdraw from Allianz insurance? ›

Withdrawals can only be made payable and sent to the contract owner or financial institution for the benefit of the contract owner. Payment will be made electronically by ACH to the account provided in the documentation you have provided to Allianz.

How do I get an Allianz OSHC card in Australia? ›

How do I order an Overseas Student Health Cover (OSHC) Card? You can download an e-membership card via the ''Allianz My Health app"* available on the Apple Store or Google Play. * If you have difficulties downloading the app you can visit an OSHC representative on campus.

How long does it take for Allianz to process a claim? ›

Upon receipt of the required documents, we will process your claim within 10 business days or within the applicable state requirements.

What is the best OSHC in Australia for international students? ›

There are 2 OSHC providers whose clients had the best experience: ALLIANZ and BUPA. We recommend ALLIANZ as they have been the best at returning the claim and their network is wider at least a few times than Bupa. They have the widest network in Australia of doctors.

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