How to File a Claim | Allianz Global Assistance (2024)

FAQs

How to File a Claim | Allianz Global Assistance? ›

You can file a claim on the phone, by mail, online or using the TravelSmart app. Describe what happened, explain your losses, and upload supporting documentation, such as your travel itinerary and receipts. Then, choose how you want to receive payment for an approved claim.

If you purchased Ticket Insurance, you must file a claim online at eventticketprotection.com/tm or contact the Allianz Global Assistance claims office at (800) 334-7525.

Visit Generali's website and log into your eClaims portal to access the claims form. If you're in an area where you can't file a claim online, call 800-541-3522.

Submit your claim.

The easiest way to submit the claim is by visiting the Allianz Global Assistance online claim management tool. You may also call 1-866-884-3556 to get the ball rolling over the phone. Either way, you'll want to have all your plan information at hand.

You can connect with the Allianz Assistance team 24 hours a day, from almost anywhere in the world, via the free Allyz® TravelSmart app or by phone. In the United States, Canada, Puerto Rico and the U.S. Virgin Islands, call 1-800-654-1908. In all other locations, call collect 1-804-281-5700.

Allianz Global Assistance makes it simple. You can file a claim on the phone, by mail, online or using the TravelSmart app. Describe what happened, explain your losses, and upload supporting documentation, such as your travel itinerary and receipts. Then, choose how you want to receive payment for an approved claim.

To lodge a claim over the phone you can call us on 1300 300 573. You can notify us of your claim and you can do it 24 hours a day, 7 days a week. You can also attach supporting documentation (photos, quotes, invoices, third party demands) and review and print claim details before submitting.

Customers buy travel insurance and assistance plans from Generali Global Assistance to help protect vacation investments from certain unforeseen events that could upset travel plans and cost you. To buy travel insurance for your trip, cruise or vacation visit the Generali Travel Insurance booking website.

For most travel insurance plans, you must file your claim within 90 days of the incident, also known as the timely filing limit. Submitting your claim outside the timely filing limit could result in your claim being denied.

Contact your insurer for the insurance claim process. Inform about the incident and provide all relevant information and documents as requested. This includes your policy number, date, and location of incident. You also need to provide medical records or police reports if any, and other evidence.

How long does it take Allianz to pay out? ›

Claim payments are issued by us right after your claim is processed: however, please note that, depending on the bank transaction timelines, the payment can take up to 10 working days to appear in your bank account.

Allianz Travel Insurance plans can reimburse you for lost trip expenses if you must cancel your trip for one of the covered reasons named in your plan.

Claims made easy

At Allianz, we are committed in ensuring that your insurance claims is made easy every step of the way so you can continue focusing on what's truly important in your life.

Visit our online Claims Portal to file your claims

you can submit your claim online through our secure Claims Portal for faster claim processing. Any medical expenses which you've paid for out of pocket can also be submitted through the Claims Portal.

It's easy to check your claim status anytime online. You can also call us at 1-888-497-6992. Having your claim number will make it faster to find your status. Keep in mind that filing a claim isn't a guarantee of payment.

Cancellation cover is a common inclusion with most standard travel insurance policies, but you can take it out separately if it doesn't offer enough cover. Alternatively, if you only want cancellation cover to protect you against cancelled flights rather than baggage protection, you can get it for that.

Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company.

Claims due to known, foreseeable, or expected events, epidemics, government prohibitions, warnings, or travel advisories or fear of travel are generally not covered (coverage can vary by state.)

Here are some examples: The unexpected death, sickness or injury of you, a travelling companion, or a family member. You need to attend the birth of a family member's child. Travel carrier cannot get you to your destination due to a natural disaster or severe weather.