Pura Diffuser Not Found: A Guide To Troubleshooting (2024)

In the realm of home fragrance, the cutting-edge Pura Diffuser stands as a unique innovation that allows homeowners to indulge in an unparalleled aromatic experience. However, the dreaded ‘Pura Diffuser Not Found’ issue can interrupt this soothing experience, leading to frustration.

Pura Diffuser Not Found: A Guide To Troubleshooting (1)

The ‘Not Found’ issue is one of the most common challenges faced by Pura Diffuser users. Essentially, it refers to the device’s inability to connect to the mobile app intended to control it, making it seemingly ‘unfound’ or unresponsive to commands.Highly disconcerting as it may be, be assured that this issue is usually easy to resolve using a few troubleshooting steps.The forthcoming sections of this article will delve further into the possible causes of this problem and provide clear, concise solutions to get your Pura Diffuser back in action promptly.

Also, learn how to setup schedule for Pura diffusers in my other article.

The Magic of Pura Diffuser: Why It’s a Must-Have for Every Household

During a long, tiring day, coming home to a space that smells divine is nothing short of a fantastical retreat. That’s where the magic of a Pura Diffuser shines! As a proud part of many modern households, this device lends a touch of personalized extravagance to your home with its array of fine fragrances.

The Pura Diffuser is a smart, innovative, and customizable gadget that actively scents your living space, creating an ambiance that resonates personally with you and your loved ones. Showcasing a simple, sleek, and chic design, it seamlessly fits with all types of home décor. Yet, beyond aesthetics, there’s much to love about this unique diffuser.

Earning a place in homes across the globe, the Pura Diffuser magically transforms our living spaces by infusing delightful fragrances, fostered by renowned perfumers. It allows you to tailor your fragrance experiences by scheduling scent swaps, adjustments in intensity, and customizing night-light ambiances, all at your fingertips through the Pura app on your mobile device.The functionality of the Pura Diffuser extends beyond diffusing pleasant aromas – it connects you to your home in the most personalized way, dictated by your likes, schedules, and moods.

With its easy setup and user-friendly interface, the Pura Diffuser quickly becomes an integral part of the daily living experience, enhancing moments and creating sensory memories. It caters not just to our sense of smell, but also our continual pursuit of personalization, making it a must-have for every modern household.

Common Pura Diffuser Problems and their Indications

Well, dear reader, just like most household gadgets we absolutely love, our Pura Diffuser is not immune to the occasional hiccup. In our journey together through the world of home fragrance, I’ve noted a few common issues that might occur with these devices.

The most usual of the lot is the ever-aggravating ‘Device Not Found’ issue which essentially means that the Pura Diffuser is unable to connect to the mobile app. Another common issue is the ‘No Mist’ or ‘Low Fragrance’ problem. This typically happens when the aroma oil level in the device is low or the wicks are clogged or improperly inserted. Both of these problems hint at a need for a quick clean up or refill.

Occasionally, your Pura Diffuser might also have a ‘Weak Scent’ issue, where the aroma being emitted seems much weaker than expected. This could either be due to the fragrant oil being depleted or the diffuser might simply be placed in a room too large for the scent to disperse effectively.

Now here is something you need to bear in mind.A frequent problem faced by many first-time users is confusion understanding the light indicators on the device.Normally, a solid green light indicates that everything’s ‘hunky-dory’. However, a blinking green light is Pura’s way of saying ‘please connect me to the Wi-Fi’. Similarly, a solid red light states ‘I need attention!’, showing that there might be an issue with the oil vial or the wicks. All in all, understanding these light signals can be of enormous help in troubleshooting common problems.

Rest assured, dear friend, while these issues may seem daunting at first, they are generally easy to resolve, and we’ll go through some practical solutions in the next section, so do keep reading on!

By the way, here’s how you can know for sure that your Pura is working – I wrote an article to answer this.

Pura Diffuser Not Found: Possible Causes and Solutions

Understanding our beloved devices can sometimes feel a tad bit daunting, much like untangling a heap of colorful yarn! Fret not, dear friends. We’re in this together. The ‘Pura Diffuser Not Found’ challenge typically arises from a collection of causes, each solvable with a dash of patience and the correct tools at our disposal.

First and foremost, let’s cartwheel into our favorite digital playground – the world of Wi-Fi networks. Your Pura Diffuser might be having a tough time connecting to your home’s Wi-Fi network. Why, you ask? Well, home networks can often be fickle creatures, particularly if their signal strength fluctuates or if multiple devices are connected simultaneously. The quality of your internet connection may impact the functionality of your Pura Diffuser.

There could also be slip-ups in the device setup process. We’ve all been there – skipping a step here and there, all in nervous excitement! An incomplete setup could result in your device appearing as ‘not found’ on the Pura app.

Another explanation could be that your Pura device needs a round of updates.Keeping your device updated is akin to feeding it its favorite nutrients – absolutely essential for its well-being!

And now, onto the solutions. If you suspect your home’s Wi-Fi network might play the villain, try resetting your router or moving your Pura Diffuser closer to it. Settings too, play a vital role. Ensure your device is set to the 2.4 GHz network setting, as that’s the frequency Pura devices are most comfortable with.

On the off chance you missed a step during the setup, refollow the instructions outlined with your Pura Diffuser. Yes, right from scratch. It might seem a bit repetitious, but remember, perfection often lies in details.

If all else fails, check for updates. Giving your Pura Diffuser the latest software from the Pura app could just be the charm needed to lift the ‘Not Found’ curse and bring your device back to the virtual map.

These solutions should have your Pura Diffuser spreading joy and wonderful aromas once more in no time!

Maintaining Your Pura Diffuser – Tips and Tricks for Trouble-Free Use

Alright, dears. Now that we have a better understanding of our Pura Diffuser, let’s talk about taking care of it, shall we? Remember, a happy device leads to a happy home filled with refreshing, delightful scents.

First and foremost, always remember to keep your device clean. Like anything else in our homes, our Pura Diffusers can also collect dust and dirt over time. Depending on the quality of the air in your home, you might need to clean your device every one to two weeks. Simply use a slightly damp cloth to do a quick wipe-down of your device, taking care to not over-wet the device or its interiors.

Next, when it comes to changing the fragrances, it’s key to abide by the “one vial at a time” rule. Meaning, remove the old vial completely before putting in the new one. This prevents any unwanted residue or buildup, preserving the longevity of your device and ensuring optimal fragrance release.

In conjunction with this, let’s remember the importance of a good wifi connection. Your Pura Diffuser relies on a steady, robust wifi network to function optimally. Therefore, make sure your diffusion device is within a viable range of your wifi router to maintain a reliable connection.

Another helpful tip is to ensure your supporting app is always updated. Just like how we eagerly look forward to those juicy new features and bug fixes comes with each update, so does your Pura.The updated version often offers improved performance and solution to any recurring issues like our “Not Found” problem we discussed earlier.

Lastly, dears, but nonetheless vital, keep an eye on the stock of your fragrance refills. A timely refill will ensure your house never has to endure a fragrance-free day and your diffuser will always keep going happily.

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Pura Diffuser Not Found: A Guide To Troubleshooting (2024)

FAQs

Pura Diffuser Not Found: A Guide To Troubleshooting? ›

This could be due to a number of reasons, such as:The network is hidden. The network is using a security protocol that the Pura diffuser does not support. The network has a firewall that is blocking the Pura diffuser.

Why is my Pura saying diffuser not found? ›

This could be due to a number of reasons, such as:The network is hidden. The network is using a security protocol that the Pura diffuser does not support. The network has a firewall that is blocking the Pura diffuser.

How to do a hard reset on Pura diffuser? ›

F.A.Q.
  1. Unplug your device.
  2. Find the reset button on the device (Remove device lid, look on the front side, and find the small button)
  3. Hold down the button, and then continue holding the button as you plug it in to the wall and keep holding until the night light turns blue (will be about 10 seconds).

Why does my Pura device keep going offline? ›

If your Pura diffuser won't stay connected to your internet, you may have a WiFi compatibility issue. Pura diffuser's are incompatible with the following WiFi settings: 5Ghz WiFi. Hidden networks.

Why won't my Pura connect to my network? ›

The Pura diffuser is unable to connect to networks in which additional security features are used, including showing captive portals, requiring additional authentication methods, user accounts, or if the network is shared between multiple customers, such as in apartments or student dorms.

How do I fix my diffuser not working? ›

Check that there is water in the bowl and that the water level is correct. Ensure that you are using the correct power adapter. Check that the power adapter is securely plugged into the wall socket. Check that the power supply is securely plugged into the socket at the back of the diffuser.

How long should you run your Pura diffuser? ›

To understand how long your fragrance will last, please note that one vial is estimated to last up to 2 weeks if running 8 hours a day at a medium intensity. The oil level status displayed in the Pura mobile app is based on average customer usage for non-smart vials: High oil level is based on 101+ hours remaining.

Can you manually turn on Pura? ›

Manual Control

To manually control fragrance without the Pura app, push the button once for each intensity level (high, medium, low, off).

Can Pura work without WiFi? ›

Your Pura diffuser requires a 2.4GHz wireless network connection.

Why is my Pura diffuser not lighting up? ›

If the unit works normally with the old bulb, with the lamp burning and the LED burning, it is almost certain that the lamp itself is the problem. If neither lamp lights, it's likely that the power supply needs to be replaced.

Why does it say my device is offline? ›

Whenever you see the message that says 'phone is offline' it means that your device is unable to connect to the internet. It also means that your phone is unable to utilise the SIM card, and hence you won't be able to access mobile data internet, place phone calls or send SMS texts.

How do I update my Pura diffuser? ›

  1. Open App and Select Pura Car. Open your Pura app and click on the button My Pura Car.
  2. Click Icon. Your overview screen will open. Here, you'll click Settings.
  3. Diffuser Info. Next, select Diffuser Info.
  4. Update.

Why is my Pura car diffuser not working? ›

Make sure your diffuser is plugged into an active power source. Your power switch on the bottom of the diffuser is not toggled to the “On” position. Ensure your switch is flipped to “On.” You can also check out our Setup Guide below.

Why is my Pura diffuser not found? ›

Update your Pura app to the latest version

Errors and diffuser connectivity issues are often caused by old app versions. To ensure smooth experiences, we recommend you update your Pura app to the latest version.

Why does it keep saying can't connect to this network? ›

Check your Wi-Fi settings

Check the Wireless Mode setting for your network adapter and make sure it matches the capabilities of the network you're trying to connect to. If it doesn't match, you won't be able to connect, and the network might not appear in the list of available networks.

How to hard reset a Pura diffuser? ›

Press and hold the reset button until the nightlight starts breathing blue. Click Continue in your app to follow the remaining steps. Hard Reset1. Open your Pura app and click on the three lines above the diffuser you'd like to reset.

How do I connect my Pura diffuser? ›

  1. Plug in your Pura diffuser in an upright position, then click the Continue button. Wait for your diffuser to show a blue nightlight. ...
  2. Click yes to allow camera access. Choose your 2.4 GHz home WiFi network, or search for it if it doesn't appear. ...
  3. Click Add Fragrances. Scan the QR code on the back of your fragrance vial.

Why isn't my Pura connecting to Bluetooth? ›

If you get an error message that says No Device Found, make sure your bluetooth is enabled and the Pura Car is plugged in, turned on, and in close range before trying again.

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