When you make or get a call with caller ID and spam protection on, you can get information about callers or businesses outside your contacts or warnings about potential spam callers.
To use caller ID and spam protection, your phone may need to send information about your calls to Google.
If someone outside your contact list calls you, or you call them, that phone number is sent to Google to help identify its business Caller ID name or determine if the call is spam.
Google doesn’t get phone numbers from your Contact list.Learnhow we help keep your data safe.
Important:Some of these steps only work onAndroid 6.0 and up. Learn how to check your Android version.
Turn caller ID & spam protection off or back on
Caller ID and spam protection is on by default. You can choose to turn it off.
To use caller ID and spam protection, your phone may need to send information about your calls to Google. It doesn’t control whether your number shows when you make calls.
- On your device, open the Phone app
. - Tap More options Settings Spam and Call Screen.
- Turn See caller & spam ID on or off.
- Optional: To block spam calls on your phone, turn on "Filter spam calls." You don't get missed call or voicemail notifications, butfiltered calls arein your call history, and you can check yourvoicemail.
.
Settings Caller ID by Google shows the names of companies and services with a Google My Business listing. It also looks for directory matches that show caller information for work or school accounts. Caller ID may show a business category.
To change the name on your work or school account, contact your admin.
To change thename or phone number of your business, update your business info.
Turn on Caller ID announcement
To announce a caller’s name or number, turn on Caller ID announcement.
- On your device, open the Phone app .
- Tap More options Settings Caller ID announcement Announce caller ID.
- Choose an option:
- Always
- Only when using a headset
- Never
Settings Mark calls as spam
You can mark all calls from a number as spam to stop getting more calls from them and to report the spammer.
- On your device, open the Phone app .
- At the bottom, tap Recents .
- Tap the call you want to report as spam.
- Tap Block or Report spam.
.Tip: You can tap and hold the call you want to report as spam. Then,tap Block or Report spam.
If you see "Suspected spam caller" or "Spam" as the caller ID, the call might be spam. You can answer the call, or block and report the number.
Report a mistake in spam protection
If a call from someone you know is marked as spam, you can report the mistake.Future calls to your phone from this number won't be marked as spam.
- On your device, open the Phone app .
- Tap Recent calls .
- Tap the call mistakenly labeled spam.
- Tap Unblock Unblock.
Verify or share caller ID
You can now share information about businesses you call or call you. That information can:
- Include a business name or category
- Be displayed on incoming calls
- Help others learn more about the business, school, or organization calling
You can verify or suggest a new caller ID.
- On your device, open the Phone app .
- At the bottom, tap Recents .
- Tap Was this a business?or Caller ID feedback, then follow the instructions.
- Tap Submit.
- If you verified the phone number isn't a business number, the information won't be sent to Google.
- The information you submit won't reveal any personal information.
To change your selection after you submit feedback:
- In the Recents tab, touch and hold the call you want to use.
- SelectSend feedback.
