Venue Information Page. Official Ticketmaster site (2024)

Venue Information Page. Official Ticketmaster site (1)

1901 W Madison,Chicago, IL 60612

Directions

Coming from the North: Take 90/94 East (Kennedy Expressway) to the Madison St. exit and make a right onto Madison St. Take Madison West. The building will be on your left. Our address is 1901 W Madison St.

Coming from the South: Take 55 North to the Damen/Ashland exit and make a left, go northbound for approximately 7 minutes. The building will be on your right.

-OR-

Take 90/94 West to the Madison St. exit and make a left onto Madison St. Take Madison West. The building will be on your left. Our address is 1901 W Madison St.

Coming from the East: Take Madison St. West from the city. Again, our address is 1901 W. Madison. Coming from the West: Take 290 East (Eisenhower Expressway) to the Damen St. exit. Take Damen Ave. northbound to Madison St. Make a right onto Madison. The building will be on your left.

Specific Area Directions: From Lincoln Park/Lakeview/Wrigley: Take Halsted street Southto Madison Street. Make a right onto Madison. The building will be on your left.

From Comiskey Park: Take Halsted Street North to Madison St. Make a left onto Madsion. The building will be on your left.

From Downtown(Loop): Take Madison St. West from the city. Again, our address is 1901 W Madison.

From OHare Airport: Take 90 East (Kennedy Expressway)toward Chicago. 90 East will merge with 94 East. Continue on 90/94 East to Madison St exit. Take a right onto Madison and proceed west. The building will be on your left.

From Midway Airport: Take Cicero Ave North to 55 (Stevenson Expressway). Take 55 North to 90/94 West. Take 90/94 West (Dan Ryan Expressway which turns into the Kennedy Expressway)to Madison Street. Exit Madison and make a left onto madison. The building will be on your left.

Parking

The United Center has 6,000 spaces in 11 parking lots surrounding the arena. Parking costs are as follows: Cars $27/$29 (Lots C &K).
Buses and Limousines $32 during the week, $30 on weekends.
All prices subject to change.

Box Office Numbers

(312) 455-4500 (312) 455-4509 (TTY)

Box Office Hours

Monday-Friday, 11:00 a.m. until 6:00 p.m.
Saturday, closed if no performance
Sunday, closed if no performance
*Hours subject to change depending on event schedules.

Types of Payment Accepted

The United Center Box Office accepts Cash, Visa, MasterCard, American Express and Discover Card.

Will Call

Tickets held at Will Call can be picked up beginning 90 minutes prior to the start of the actual event.

E-TICKET /PRINT AT HOME & MOBILE TICKETING
If you chose Print-at-Home as your delivery method, your tickets will be sent to the email address used at the time of purchase in the form of a .pdf and must be printed on paper in advance for entry.
Print at Home tickets cannot scanned at the venue from a mobile device.
Choosing mobile entry allows the convenience of using your smartphone as your game ticket. You no longer need to bring your physical tickets to the game. This includes season tickets and single game tickets purchased online or forwarded by email through authorized outlets including Chicagoblackhawks.com, Chicagobulls.com, ClickTix, Ticketmaster.com or other United Center approved outlets.
Mobile entry requires a valid QR code.

Accessible Seating

Not only is the United Center designed to 100% ADA compliance, but each team member has been specifically trained in assisting our guests with special needs. Should you have any questions regarding the accessibility of the arena or for ticket information, please call Guest Relations at 312-455-4509 (TTY). Tickets in wheelchair accessible areas are available on all levels of the United Center, and the arena offers 100 disabled parking spaces located in parking Lot G off of Damen Avenue. All washrooms, restaurants, first aid station, seating areas, Cash Stations, box offices, Concession stands and drinking fountains are all wheelchair accessible.

General Rules

Cameras are permitted in the arena for sporting events, however, for concerts and family shows, cameras and flash photography are not permitted. Video cameras and other recording devices are not permitted for family shows or concerts, however, they are permitted for sporting events. Video or audio recording of the actual game-in-play is not permitted. Outside food or beverages of any kind are not permitted inside the building. Guests wearing obscene or indecent clothing are not allowed on United Center property. Guest using foul or abusive language or gestures will be escorted from the arena. In accordance with the Chicago Clean Air Act of 2005, the United Center is a smoke-free facility. A designated smoking area is located outside of gate 7 only. Banners, signs, poles and sticks are not permitted inside the United Center. Laser pens and pointers are not permitted. Please remember that the United Center does have a no-readmittance policy. Policies subject to change depending on the nature of the event.

Children Rules

For all concert events, all guests— including children— are required to have a ticket to enter the arena.
For all professional and collegiate sporting events as well as Feld Entertainment family shows, children that are under 36 inches in height do not need a ticket to enter the arena. The adult will be allowed to have one child sit on his/her lap.

Miscellaneous

Doors: Doors to the United Center generally open 1 1/2 hours prior for all sporting events and concerts, and 1 hour prior for family shows such as the circus and ice shows. Luxury Rental Suites: For information on renting one of our 20, 40 or 80 person Luxury Rental Suites or super Suites, please call 312-455-4000. Scoreboard Messages: For information on a scoreboard message during a Chicago Blackhawks game, please call 312-455-7000. For information on a Chicago Bulls game, please call 312-455-4000. Cash Stations: Three Cash Stations are located in the Box Office lobby at section 106, next to Fandemonium at section 116 , and on the 300 Level at section 309. First Aid Stations: First Aid Stations are located at sections 115 and 327. Translators: Translators for a variety of languages are provided through Guest Relations.

Venue Information Page. Official Ticketmaster site (2024)

FAQs

Why can't I access my tickets on Ticketmaster? ›

For some events, your mobile barcodes may have a delivery delay as an added security feature. If you've booked them more than a week in advance, your mobile tickets should appear in your account around five days before your event. If not, please allow up to 48 hours before the event to get in touch.

Why are my tickets not ready on Ticketmaster? ›

Why aren't my barcodes available yet? If there's a delivery delay for your event, your order may say Your tickets aren't quite ready yet. They'll be available in your account around five days before your event at the latest. It's nothing to worry about, just an added security feature.

How long does it take for tickets to show up on Ticketmaster? ›

The standard delivery time for e-tickets is up to 15 minutes, but please note that it can take up to 30 minutes for certain purchases to appear on your Ticketmaster account. You will first receive a purchase confirmation, and then the tickets as attachments in a separate email.

Is there a problem with Ticketmaster right now? ›

User reports indicate no current problems at Ticketmaster

Ticketmaster offers tickets to events including concerts and sports venues.

Why do I keep getting an error on Ticketmaster? ›

Those errors mean that you've been temporarily blocked from buying tickets because you may have refreshed your browser too frequently. Our system thinks you're a bot, an automated program trying to scoop up tickets, and we automatically block bots! In most cases, it's only temporary so try again later.

Why does Ticketmaster say tickets are not available online? ›

This may be for a number of reasons, including: Your search filters are too restrictive. Try widening your search to see available tickets. The event's tickets sold quickly and are currently unavailable.

Why does Ticketmaster say tickets are not ready? ›

If it says “Your tickets aren't quite ready yet”, this means they'll be available in your account around 5 days before your event. It's nothing to worry about, just an added security feature.

How do I confirm my tickets on Ticketmaster? ›

Click on 'My Tickets' in the menu on the left. Click on 'View Upcoming Events' From here you will see all your orders. If you would like to view a receipt for your order, just click on your order, then click on 'View Order Receipt'

What happens if Ticketmaster tickets don't arrive? ›

If it's two days or less before your event and you're still waiting for your tickets, contact Fan Support. We'll make sure you can pick them up at the venue's will call window at no extra charge.

How to access Ticketmaster tickets without an app? ›

Open a web browser and go to Ticketmaster.com. Sign into your My Account. Tap the circle in the top right and tap Upcoming Events. Find your order and tap View Tickets to access your tickets.

How to receive tickets on Ticketmaster? ›

From the email, click on the Accept Tickets button and sign into your My Account. If you don't have one, you'll need to create one to accept your tickets. To claim your tickets, the email address used for the ticket transfer must match the email address on your Ticketmaster account.

When should I receive my Ticketmaster tickets? ›

Tickets should arrive no later than seven business days after they've been printed. Tickets may take longer to print and ship if there is a delivery delay on your event.

Have not received my tickets from Ticketmaster.? ›

If you haven't received your tickets five days before the event, contact Fan Support. If your tickets are being sent by secure mail, you'll receive an email from Royal Mail or DHL with your tracking number and an expected delivery date.

Does Ticketmaster email your tickets? ›

If you placed your order over the phone, and you chose to have your tickets emailed to you. Your tickets will be in your inbox as a PDF attachment. When you select Print-at-Home, make sure you have your tickets printed before for your event.

Why won t Ticketmaster list my tickets? ›

What happens if my tickets are not sold? Your tickets will remain available for purchase until the event's resale deadline expires, which varies by event. Any tickets that have not sold will be placed back into your account for your use.

Why is my access code not working on Ticketmaster? ›

Make sure the event is on sale. Access codes are sent out before the event goes on sale but won't work until the event is actually on sale. You must be signed in with the same email address you used to register. You must enter the access code exactly how it appears in your text or email.

Why are my transferred tickets not showing up on Ticketmaster? ›

If you received a ticket transfer invite and you can't access the tickets within your Ticketmaster My Account, it's possible these tickets are on an individual team or venue ticketing site. This typically applies to tickets from the NFL, NBA, MLB and NHL.

Why are tickets currently unavailable on Ticketmaster? ›

This may be for a number of reasons, including: Your search filters are too restrictive. Try widening your search to see available tickets. The event's tickets sold quickly and are currently unavailable.

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