What Is Buyer’s Remorse? And How to Avoid It | Capital One (2024)

September 27, 2022 |8 min read

    Have you ever bought something and then regretted it? If you have, you’re not alone. There’s actually a name for this type of regret: buyer’s remorse. But what exactly is it and is there anything you can do about it?

    Read on to learn about buyer’s remorse and the steps you could take to avoid this feeling in the future.

    Key takeaways

    • Buyer’s remorse describes the feelings of regret that a consumer may feel after making a purchase.
    • The Federal Trade Commission’s (FTC) Cooling-Off Rule offers some buyer’s remorse protections—but the rule doesn’t apply to all purchases.
    • There are ways to potentially avoid buyer’s remorse, such as returning unwanted purchases, using the 24-hour rule or budgeting for bigger-ticket items.
    • Some states provide protections for consumers who purchase an item—like a car—and later learn the item is defective. These protections are typically called “lemon laws.”

    Buyer’s remorse definition

    Buyer’s remorse refers to negative emotions—such as regret, anxiety or guilt—that consumers may experience after buying an item. It’s typically linked to large purchases—like a car or a new home. But some people may experience it after smaller purchases—like buying a new bag or set of golf clubs.

    Is it normal to feel buyer’s remorse?

    A person could experience buyer’s remorse for a number of different reasons. For example, impulse buys or overspending could cause a consumer to regret their purchase. A new homebuyer may worry they missed out on something better on the market. Others might feel like they made the wrong decision or didn’t do enough research before buying.

    Whatever the reason, buyer’s remorse is something many people may feel at some point in their lives. In fact, a recent Bankrate survey found that 64% of millennials are now second-guessing their recent home purchases. Many of these first-time homeowners cited unexpected maintenance costs and spending at the top end of their budgets as the main reasons for their remorse.

    It’s normal to have buyer’s remorse sometimes, so don’t be too hard on yourself. Instead, it’s helpful to think about why you bought a certain item. Understanding your current spending habits can help you make better financial decisions in the future.

    How to deal with buyer’s remorse

    If you have regrets about a recent purchase, these strategies might help you manage your buyer’s remorse.

    Try to return smaller purchases

    If you’re experiencing buyer’s remorse over a smaller purchase—like new clothes—returning the items may help these feelings pass. However, it’s important to check the merchant’s refund policy and confirm the time limits for returns.

    It’s also important to consider how the original payment method could affect your return options. If you used a credit card to purchase an item and the item is defective or the merchant isn’t honoring the return policy, you may have the right to dispute the charge. But it’s often easier to work with the merchant directly. You can contact your credit card issuer to learn more about the dispute process.

    Make a budget to manage spending

    Instead of beating yourself up over money missteps, you can use them as a learning opportunity. Creating a budget can help you see where your money is going and help you take control of your finances. Setting money aside over time could help you curb impulse spending and make better financial decisions in the future.

    24-hour rule: Some personal finance experts suggest budgeting with the 24-hour rule to limit unplanned spending. Followers of this rule wait a full 24 hours before purchasing an item they want.

    For larger purchases, experts recommend a variation of the 24-hour rule. For more expensive items, they suggest waiting 24 hours for every $100 of an item’s price. If you wanted to buy a $2,000 laptop, you would wait 20 days to make the purchase. Doing so could give you time to explore your options and research the best product for your needs.

    Sinking funds: Starting a sinking fund is another money-saving strategy that could help you manage feelings of buyer’s remorse. A sinking fund lets you save money for a specific purchase or goal. You could use a sinking fund to save for large purchases—like a vacation or a down payment on a house. You can choose a specific amount to set aside—like $50 per paycheck—to gradually reach your savings goal.

    Make the most of your situation

    It’s helpful to figure out why you’re experiencing buyer’s remorse. Did your purchase come with unexpected costs? Are you wondering if you could have gotten a better deal elsewhere? Is the item not living up to your expectations? Once you have the answer to these questions, you could explore some of your options.

    It can be normal to have anxiety after making a large purchase. If you’re feeling buyer’s remorse after buying a new home or car, it may help to review your reasons for making that purchase. Once you run the numbers again, you may feel more confident about your buying decisions.

    Consumer protections and lemon laws

    However, sometimes concerns about a purchase go beyond buyer’s remorse. If you buy an item and the seller doesn’t disclose the item’s defects, you may have legal protections—like lemon laws. These laws can protect consumers who unintentionally buy flawed products.

    Automobile lemon laws

    For instance, a car may be called a lemon if it has severe defects while under warranty.

    If your car qualifies for lemon law protections, the manufacturer could have to refund your money or replace the vehicle. But it’s important to note that lemon laws can vary by state. And these laws typically only apply to new cars that meet the following requirements:

    • Miles driven: The defect occurs in a specific amount of time or after the car has been driven for a certain number of miles.
    • Defect severity: Defects generally need to impact the ability to operate the vehicle for the car to be classified as a lemon.
    • Opportunity to repair: State laws usually require a certain number of repair attempts before lemon laws are applied.
    • Time spent in the shop: Defective vehicles typically spend several days in a car shop before they can be considered lemons.

    Housing contingencies

    If you’re having buyer’s remorse due to a new home purchase, there are some consumer protections you may want to consider. For example, you may be able to back out of an accepted offer if the contract has certain contingencies. If you have a home inspection contingency and the inspector finds unexpected issues, you could back out of the purchase and get your earnest money refunded.

    Backing out of an accepted offer that doesn’t include contingencies can be more difficult. But certain home loans may be eligible for the right of rescission. This right gives consumers three days to cancel certain loans, such as home equity loans, home equity lines of credit (HELOCs), reverse mortgages and refinancing a home.

    The right of rescission is typically only valid within three days of when:

    • A promissory note is signed.
    • A borrower receives a Truth in Lending Act (TILA) disclosure statement.
    • A borrower receives two notices of their right to rescind.

    If these options don’t apply to your specific purchase, there are other protections that may be helpful.

    Buyer’s remorse law: How the FTC’s Cooling-Off Rule works

    The FTC created the Cooling-Off Rule to offer protections to consumers who purchase goods or services through door-to-door sales or at temporary sales locations. The rule gives consumers three days from the time they sign a contract to cancel or back out of a sale. The Cooling-Off Rule may only apply in the following instances:

    • The rule applies to purchases mainly intended for personal, family or household use.
    • Qualifying purchases made at your home must be valued at $25 or more.
    • Qualifying purchases made at temporary sales locations must be valued at $130 or more.

    The rule doesn’t apply to some purchases, such as real estate, insurance or securities. It also doesn’t apply to vehicles bought at a temporary location if a seller has a permanent business location or arts and crafts purchases made at places like schools. You can read more about the Cooling-Off Rule on the FTC’s website. And you could also contact your state’s consumer protection office to see if any protections apply to your purchase.

    How to avoid buyer’s remorse in the first place

    Taking the time to research your purchasing options and weigh the potential costs and benefits of an expense may help you avoid buyer’s remorse in the future.

    If you want to avoid buyer’s remorse, it may be helpful to consider the following:

    • Assess an item’s value. If you’re shopping for clothing, it could be a good idea to consider cost per wear. Is the item you want a trendy piece you’ll only wear a few times? If so, are you willing to spend the same amount of money that you would on something you could wear every day? Answering these questions ahead of time can help you buy the items you want at the prices you can afford.
    • Do your research. Are you buying a new home appliance, cellphone or computer? If so, research product details and consumer reviews to help you make an informed purchase. You may also want to read the fine print. Some items can have hidden costs—like service fees and charges—that can increase your total purchase price. Having a cost estimate ahead of time can help you avoid sticker shock.
    • Prepare for big purchases. If you’re planning for a large purchase, it’s helpful to make a budget. It’s also a good idea to save up for a down payment and determine a realistic monthly payment range. Having these figures in mind can help you make a purchase that fits your financial situation.

    Buyer’s remorse in a nutshell

    Buyer’s remorse can be unpleasant, but there are ways you can overcome this feeling—or even avoid it in the future. It’s a good idea to research your options ahead of time and budget for big purchases.

    Avoiding impulse buys and understanding a retailer’s return policy may also be helpful. And if you find out your recent purchase is actually defective, you can explore consumer protections that may apply to your situation.

    Want to learn more about preparing for the homebuying process and avoiding buyer’s remorse? Check out Capital One’s article on important questions to ask when buying a house.

    What Is Buyer’s Remorse? And How to Avoid It | Capital One (2024)

    FAQs

    How do we avoid the buyer's remorse? ›

    Before making a purchase, spend some time researching the product or service. Read reviews, compare alternatives, and ensure it fits your needs. Financial regret is a big part of buyer's remorse. Setting a budget and sticking to it makes you less likely to feel guilt or regret about overspending.

    What is considered buyer's remorse? ›

    Buyer's remorse is a feeling of regret or anxiety after making a purchase. For homebuyers, it means they regret buying a house. People might feel homebuyer's remorse if they come to believe they overpaid or dislike the location once they move in, for example.

    What do you think is the most common cause of buyer's remorse? ›

    One of the main causes of buyer's remorse is financial stress. In fact, the said survey found that 30 percent of buyers said they spent too much money. Especially for first-time home buyers, they can easily be tempted to stretch their budget after learning that there are multiple offers on the table.

    Why do I buy things then regret it? ›

    Whether what you buy (and later regret) is big or small, you talk yourself into the purchase because it's something you want. The feeling of really wanting something wins out over the knowledge that you don't need it or can't afford it. And it's only later, once you have a bit more perspective, that you regret it.

    What is the psychology behind buyer's remorse? ›

    Buyer's remorse is generally linked to cognitive dissonance, a state of psychological discomfort which occurs when a person makes a purchase but feels dissatisfied because: The product/service doesn't meet their expectations. The marketing copy was misleading. They've realised that there's a better offer elsewhere.

    Why am I not happy after buying a house? ›

    Yes, feeling buyer's remorse after buying a house is perfectly normal. Many homebuyers doubt their decision, even if initially they were ecstatic at finding the home. Buyer's remorse creeps in, especially after large financial decisions. A home certainly falls into this category.

    What are the symptoms of buyers remorse? ›

    Buyer's remorse refers to negative emotions—such as regret, anxiety or guilt—that consumers may experience after buying an item. It's typically linked to large purchases—like a car or a new home. But some people may experience it after smaller purchases—like buying a new bag or set of golf clubs.

    How long is the buyer's remorse period? ›

    The Cooling-Off Rule gives you three days to cancel certain sales made at your home, workplace, or dormitory, or at a seller's temporary location, like a hotel or motel room, convention center, fairground, or restaurant. The Rule also applies when you invite a salesperson to make a presentation in your home.

    What is the reverse of buyers remorse? ›

    Reverse buyer's remorse (as I'm using the phrase) is a feeling of regret for NOT having decided to buy something. If you don't make an offer on this house, and someone else buys it, will you be sad to have missed out on it? If you would be sad to have missed out on it, maybe you should make an offer.

    How to cure buyer's remorse? ›

    Another technique used is the money back guarantee, a guarantee from the retailer that the product will meet the customer's needs or the customer is entitled to a full refund. This technique is highly successful at lessening buyer's remorse because it immediately makes the decision a changeable one.

    Does everyone have buyer's remorse? ›

    Buyer's remorse isn't uncommon. According to an October survey from Hippo, a home insurance company, more than three-fourths of U.S. homeowners who purchased a home in 2022 experienced buyer's remorse.

    How do you avoid seller remorse? ›

    To mitigate the risk of seller's remorse, it's crucial to examine the underlying reasons that give rise to these feelings. Understanding these factors allows sellers to proactively address concerns and establish a plan to prevent regret from emerging when it is too late.

    How can companies reduce buyer remorse? ›

    The best way to reduce buyer's remorse is to manage customer expectations. Be realistic about the benefits and limitations of your products and services, and avoid making unrealistic claims. You should also provide sizing tools and resources to help people make informed buying decisions.

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